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Extended Helpdesk hours

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Extended Helpdesk hours

As a result of feedback from our customers, it has been requested that we extend our core support hours to cover overseas operations and the UK finance teams who work extended hours.

We have therefore extended an hour each end of the day to cover from 08:00 to 18:00 (UK Time), Monday to Friday (excluding UK bank holidays).

This extended service is provided with immediate effect at no extra cost to support agreements already in place.

We support the following applications:

  • IBM Planning Analytics (TM1)
  • IBM Cognos Controller
  • IBM Cognos Analytics (BI)
  • Certent Disclosure Management
  • CCH Tagetik
  • LucaNet 10 and prior
  • Microsoft Azure cloud
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