Personalised Support for Business Applications
Our primary focus as a company is to deliver an exceptional level of service, emphasising direct engagement with all of our valued customers.
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We provide certified support for the following applications
Planning Analytics
Controller
Cognos Analytics
Tagetik (Full Suite)
Azure Cloud
Choose the right support for your business
Not sure which level of support you need? Compare our standard and enhanced services below. Our customer-focused helpdesk is here to assist with functionality issues, configuration, code production problems, or upgrades.
HAYNE Assist
Standard support. We are approved service partners, delivering application services at the same Service Level Agreement levels as our vendors.
- Dedicated technical support contact
- Product/Application support
- Investigate code production issues
- Online ticket logging and tracking system
- 'How to' tickets (2 per month)
- Standard Support Hours (9am - 5pm)
- Whole solution support
- Free application of fix packs
- Technical Assessments
HAYNE Assist PLUS
Provides WHOLE SOLUTION support for your applications and integrated solution layers (OS, IIS, .NET, Java, SQL). No more conflicting support providers or 'passing the buck'.
- Everything in Standard Assist
- 'How to' tickets (4 per month)
- Whole solution support
- Free application of fix packs
- Technical Assessments
- Flexible out of hours cover (e.g. month/year end)
- Quarterly support review meetings
- Direct vendor escalation handled for you
Switch your support to HAYNE
Whether you are considering HAYNE as your project partner or switching from another provider, you can trust that we will meet your needs seamlessly.
If your current ticket requires development input, we can escalate the issue directly to the vendor on your behalf. In general terms, for our Assist PLUS customers we operate on a “show” rather than “tell” model, to provide the greatest possible assistance with any issues you may have with your application.
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