Experienced, trustworthy support

Our primary focus as a company is to deliver an exceptional level of service, emphasising direct engagement with all of our valued customers.

Personalised Support for Leading Business Applications by HAYNE Solutions

By choosing us as your support provider, we ensure that you will have the opportunity to meet and maintain contact with the individuals handling your solution.

We support the following applications:

  • IBM Planning Analytics
  • IBM Cognos Controller
  • IBM Cognos Analytics
  • CCH Tagetik (Full Suite)
  • Microsoft Azure Cloud (HAYNE.cloud)

We offer two support options

HAYNE Assist

Standard support

We are approved service providing partners, so we deliver our application services to the same Service Level Agreement levels as the vendors we partner with.  If your ticket requires development input we escalate the issue directly to the vendor on your behalf.

Our customer focused helpdesk are there to help you with problems, questions or concerns you may have with your applications such as: issues with intended functionality, configuration and code production problems or upgrades. So if you are thinking of choosing HAYNE as your project partner or switching your current support from another provider – you can be safe in the knowledge that it will meet your needs and be pain free.


Enhanced support

Assist PLUS is WHOLE SOLUTION support, which means that your applications such as: IBM & CCH Tagetik PLUS all the complex layers of your integrated solution are supported.

You get everything covered in our standard support service, plus much more. All the the layers of your FPM processs including operating system, IIS, .NET, Java, and SQL Server are included in this cover. No more conflicting support providers, no more ‘passing the buck’. The hours of support can be varied to suit your working hours and your reporting cycles.

We can also offer out of hours support during key business periods such as month-end & year-end.

Not sure which level of support you need? 

Compare our standard and enhanced services below:

*options that can be tailored to meet your needs.

In general terms, for our Assist PLUS customers we operate on a “show” rather than “tell” model, to provide the greatest possible assistance with any issues you may have with your application”.


of tickets are dealt with ‘in house’


of tickets are dealt with by 1st line consultants