During this limited period, get free access to our exclusive knowledgebase
We have Experience and Expertise when it comes to technical support
The HAYNE Knowledgebase is the heart of our Knowledge Centred Support offering. An extensive collection of troubleshooting and ‘how to’ articles which cover a vast range of topics that have been collated since HAYNE was founded in 2009.
There are sections for each of the products that we support (BM Controller, IBM Planning Analytics, IBM Cognos Analytics and Tagetik) plus sections for other third-party software (Microsoft Office, Microsoft SQL) amongst other technologies.
As of September 2025, we have in our Knowledgebase:
1480 Articles in total (internal and public)
396 Customer-facing IBM articles
386 Public customer-specific solution (bespoke) articles
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Read our Article
by our Technical Manager, Richard Collins
Key Features of our Knowledgebase
Quick Solutions
Reduction in resolution time for support tickets, due to quick location of cause/solutions
Self-service option
Customer self-service allows potential prevention of new tickets needing to be raised
A.I. driven option
An option for auto-searches across the knowledgebase for possible solutions
Impact prevention
Reducing the effects of key skilled personnel (both HAYNE and customer) being on holiday, or sick
Retention of knowledge
Knowledge is retained (both HAYNE and customer) when skilled personnel move jobs preventing loss of history
Training benefits
New superusers can quickly ‘get up to speed’ with the software as soon as they join, by browsing our knowledgebase
Explore IBM's product range and find the solution to fit your business need.
IBM Controller
IBM Planning Analytics
IBM Cognos Analytics
We are a Gold IBM Business Partner
We’ve worked along side IBM since the beginning, before HAYNE was even created – so with a strong relationship and years of experience, our experts know our IBM products inside out.
Our reputation is well-known for our dedication to deliver and support best in class IBM solutions. Our experience ranges from small to complex and covers many different sectors. The combination of the HAYNE focus and the strength of the various IBM Solutions delivers results for our clients time and time again.
Next Steps
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Why Choose HAYNE Solutions?
Finance-Led Implementation
Our team of financial and lease accounting experts guide you through setup and compliance.
Trusted by Leading Organisation
We work with finance teams across industries to streamline lease accounting processes.
Audit-Ready Transparency
Ensure full visibility of lease obligations with detailed calculations and reporting capabilities.